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Warranty & Returns

In short- we 100% stand behind all of our gear. If we manufactured it in-house, it has a limited lifetime warranty. We always want to make sure your gear is in working condition and free of manufacturing defects.

Fast processing

We know you don't want to wait for your replacement gear, or your money back! We'll make it quick and painless.

30 day returns

On most products, we offer a no-questions asked return policy within the first 30 days of purchase

Online support

Have a question? We're here on chat Monday-Friday, 8:00-5:00 CST

The Elite Core Forever Warranty covers all defects in material and workmanship of products manufactured by Elite Core. These items include the brands of Elite Core, OSP, VRL, and SuperFlex Gold.

Elite Core Audio distributes items from other manufacturers such as Shure, Audio-Tehcnica, Sennheiser, Shure, Midas, Turbosound etc.  These items are warrantied by their respective manufacturers and not by Elite Core. For warranty service on distributed products, please contact the manufacturer directly.

The following are not covered: damage caused by accident, misuse, abuse, product modification or neglect; damage occurring during shipment; damage resulting from failure to follow instructions contained in your instruction manual; damage resulting from the performance of repairs by someone not authorized by Elite Core Audio.

Elite Core Branded Products (Including PERSEUS, POWER DROP, CAT-SASS, and All Elite Core Cables)

Elite Core Audio warrants these products to the original purchaser to be free from defects in material and workmanship without time limit.

OSP Racks and Cases & Pro Audio Accessories

Elite Core Audio warrants this product to the original retail purchaser to be free from defects in material and workmanship for a period of one year from the date of purchase.

Floor Boxes, Wall Plates, Rack Hardware and Installation Accessories

Elite Core Audio warrants this product to the original retail purchaser to be free from defects in material and workmanship for a period of one year from the date of purchase.

Microphones

Elite Core Audio warrants this product to the original retail purchaser to be free from defects in material and workmanship for a period of 90 days from the date of retail purchase.

The Elite Core Audio Warranty covers all defects in material and workmanship. The following are not covered: damage caused by accident, misuse, abuse, product modification or neglect; damage occurring during shipment; damage resulting from failure to follow instructions contained in your instruction manual; damage resulting from the performance of repairs by someone not authorized by Elite Core Audio.

Shure, Audio-Technica, and Sennheiser, and other distributed microphones are warrantied by their respective manufacturer. Please contact them directly for warranty service.

RETURNS

EXCLUSIONS:

  • All sales of customized products are final. This includes personalized cables, snakes, power drops, rack panels, and logo'd flight cases - No exceptions.
  • Distributed products from Audio-Technica, Sennheiser, Shure, West Penn, Neutrik, etc, are not eligible for return. All sales of distributed products are final.
  • All earphones and microphones are not eligible for returns under any circumstances.
  • Products that are oversized 3 category (OS3) in their shipping size and are damaged in shipping are not eligible for return.

Member changed their mind or are not satisfied with the product

Items may be returned within 30 days of original purchase from ECA. To be eligible for return the item must be fully functional and in original unmarked packaging. A 25% restocking fee may be charged

NOT SATISFIED

RMA Required prior to return

Yes

Advance Replacement Policy

N/A

Original shipping

Not Refunded

Returned Item Shipping

Return shipping paid by Elite Core Member. Items over $100 retail must be insured.

Replacement Shipping

N/A

Restocking fee

A 25% restocking fee may be charged.

Damaged in shipping (applies to all items except OS3) 

Customer sends pics to Elite Core Audio. Elite Core Audio will file claim with Fedex. Item will be replaced with identical item after item is returned to Elite Core Audio warehouse for inspection. OS3 items excepted*

DAMAGED IN SHIPPING

RMA Required prior to return

Yes

Advance Replacement Policy

Elite Core Member pays for advance replacement and will be credited when the original item is received, inspected, and tested at the Elite Core Audio warehouse.

Original shipping

If customer does not want replacement item original shipping will be refunded to the member if FedEx pays a claim.

Returned Item Shipping

Fedex will issue a Damage Claim call tag and inspect the item for shipping damage. Item is returned to Elite Core Audio warehouse

Replacement Shipping

Elite Core Audio will pay for regular shipping of the replacement item. If expedited shipping is required the difference will be paid by the Elite Core Audio member

Restocking fee

N/A

Oversize 3 Item (OS3) damaged in shipping

Member assumes all responsibility for oversize item shipments and drop-ships. Elite Core Member determines best course of action. FedEx damage claim to be filed by Member.

OS3 DAMAGED IN SHIPPING

RMA Required prior to return

NO RMAS

Advance Replacement Policy

N/A

Original shipping

Not Refunded

Returned Item Shipping

N/A

Replacement Shipping

N/A

Restocking fee

N/A

Member ordered wrong item

Return the item for refund or replacement with correct item

ORDERED WRONG ITEM

RMA Required prior to return

Yes

Advance Replacement Policy

Member pays for advance replacement and will be credited when the original item is received, inspected, and tested at the Elite Core warehouse. Restocking fee of 25% may apply.

Original shipping

Not refunded

Returned Item Shipping

Return shipping paid by Member. Items over $100 retail must be insured.

Replacement Shipping

Paid by member

Restocking fee

25%

Member received wrong item 

Return the item for refund or replacement with correct item

RECEIVED WRONG ITEM

RMA Required prior to return

Yes

Advance Replacement Policy

Member pays for advance replacement and will be credited when the original item is received, inspected, and tested at the Elite Core warehouse.

Original shipping

Not refunded

Returned Item Shipping

Fedex Return Service Label (RSL) will be issued by Elite Core

Replacement Shipping

Elite Core will pay for regular shipping of the replacement item. If expedited shipping is required the difference will be paid by Member

Restocking fee

N/A

Item defective, but still under warranty

Repair or replace with identical item

ORDERED WRONG ITEM

RMA Required prior to return

Yes

Advance Replacement Policy

Elite Core Audio Dealer pays for advance replacement and will be credited when the original item is received, inspected, and tested at the Elite Core Audio warehouse.

Original shipping

Not refunded

Returned Item Shipping

Fedex Return Service Label (RSL) will be issued by Elite Core

Replacement Shipping

Elite Core will pay for regular shipping of the replacement item. If expedited shipping is required the difference will be paid by Member

Restocking fee

N/A